Effective Date: 2024-02-20 14
Last Updated: 2025-02-26 14
Welcome to LunarCloud Web Hosting Solutions. By using our services, you agree to the following terms and conditions. Please read them carefully.
Acceptance of Terms
When visitors signs up on the site we collect the data shown in the sign up form, and also the visitor’s IP address and browser user agent string to help spam detection.
By signing up for or using any services provided by LunarCloud (referred to as “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
Services Provided
LunarCloud offers a variety of web hosting services including but not limited to:
Shared Hosting
VPS Hosting
WordPress Hosting
Domain Registration
SSL Certificates
Email Hosting
Website Builders
SEO & Digital Marketing Services
We reserve the right to modify or discontinue any service at any time.
Account Responsibility
You are responsible for maintaining the confidentiality of your account login information. Any activity under your account is your responsibility. Please notify us immediately of any unauthorized access.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Payment and Billing
All services must be paid for in advance. LunarCloud accepts multiple payment methods. Failure to pay on time may result in suspension or termination of your account. All prices are subject to change with prior notice.
Domain Registration and Management
Domain registration is subject to availability and compliance with ICANN regulations. Domain transfers and DNS changes are supported. LunarCloud is not responsible for loss of domain names due to expired renewals.
SSL Certificates
SSL certificates may be issued automatically for eligible domains. If not activated automatically, users can request manual installation. Proper DNS configuration is required for activation.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Acceptable Use Policy
You agree not to use our services for any illegal, abusive, or unethical activities including but not limited to:
Hosting malicious software
Sending spam emails
Distributing copyrighted content without permission
Engaging in phishing or fraudulent activities
Violating our Acceptable Use Policy may result in immediate termination without refund.
Account Suspension and Termination
We reserve the right to suspend or terminate your account for violations of our policies or non-payment. Suspended accounts will be held for a limited time before permanent deletion.
Data and Backups
While we make regular backups, customers are responsible for their own data. LunarCloud is not liable for lost or corrupted data.
Uptime Guarantee
We guarantee a 99.9% uptime across our hosting services. Downtime due to scheduled maintenance or third-party outages is excluded from this guarantee.
Refund Policy
We offer a 7-day money-back guarantee for new shared hosting plans. Domain names, SSL certificates, and VPS hosting are non-refundable once activated.
Limitation of Liability
LunarCloud shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
Privacy Policy
Please refer to our Privacy Policy for information on how we collect and protect your data.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the modified terms.
Contact Us
For any questions regarding these terms, please contact:
LunarCloud Web Hosting
10 Orbit Avenue, Cloud District, Lagos, Nigeria
Email: support@lunarcloud.cloud
Website: https://lunarcloud.cloud